Page 9 - Crossing Cultural Boundaries - Cees den Teuling

Abstract
The subject of this thesis is the knowledge transfer process through the lens of cultural diversity and cultural awareness, bi-directional transfers between and inside Russian and European organisations, leading to the sustainable creation of values. It is aimed at explaining a variance of functions, which affect the knowledge transfer system and reacting to the research question: “How can management consultants overcome the gaps, barriers and stumbling blocks in the daily operations of the transfer of managerial Aknboswtrlaecdtge and skills in intercultural contexts, in order to provide ensured, sustainable value creation for clients and on behalf of the transmitter organisation”?
The subject of this thesis is the knowledge transfer process through the lens of cultural The study of the literature from Western and Russian perspectives was
diversity and cultural awareness, bi-directional transfers between and inside Russian conducted for revealing the positions of scholars in the related areas, such as the
and European organisations, leading to the sustainable creation of values. It is aimed at national culture and its dimensions, social environment, organisational culture, roles and
explaining a variance of functions, which affect the knowledge transfer system and styles of the actors in the knowledge transfer process, organisational learning and
reacting to the research question: “How can management consultants overcome the absorptive capacity. Knowledge management and knowledge transfer processes are
gaps, barriers and stumbling blocks in the daily operations of the transfer of managerial designed to manage the generation of knowledge from external and internal resources.
knowledge and skills in intercultural contexts, in order to provide ensured, sustainable For the research an Action Research Methodology and a Mixed Method Research
value creation for clients and on behalf of the transmitter organisation”?
approach was employed. An online survey was conducted to collect and exchange
The study of the literature from Western and Russian perspectives was primary data from managers and organisations in Russia, intertwined with a focus group
conducted for revealing the positions of scholars in the related areas, such as the session and in-depth interviews with managers and employees randomly selected from
national culture and its dimensions, social environment, organisational culture, roles and the online survey’s sample. The results of the online surveys were processed by SPSS.
styles of the actors in the knowledge transfer process, organisational learning and For the focus group and in-depth interviews qualitative analyses was conducted. The
absorptive capacity. Knowledge management and knowledge transfer processes are findings reveal that organisational culture is a dominant factor in the transfer of
designed to manage the generation of knowledge from external and internal resources. knowledge and that the Russian national culture has a determinant role in organisations,
For the research an Action Research Methodology and a Mixed Method Research specifically in the process of knowledge transfer and sustainable creation of values, in
approach was employed. An online survey was conducted to collect and exchange both directions.
primary data from managers and organisations in Russia, intertwined with a focus group session and in-depth interviews with managers and employees randomly selected from the online survey’s sample. The results of the online surveys were processed by SPSS. For the focus group and in-depth interviews qualitative analyses was conducted. The findings reveal that organisational culture is a dominant factor in the transfer of knowledge and that the Russian national culture has a determinant role in organisations, specifically in the process of knowledge transfer and sustainable creation of values, in both directions.
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