Page 76 - THE DUTCH TALKING TOUCH SCREEN QUESTIONNAIRE

Chapter 3
Quotes:
“To avoid getting a ‘bad label’ I am not always honest when I fill out questionnaires or forms.”
“When I give out wrong information because I didn’t understand the questionnaire right they say: but you have said so yourself.”
“I had to fill out a questionnaire about my children. After that child protection contacted me. I must have made a mistake in filling out that form. Now, years later, they are still monitoring me.”
5.3.2 Problems with computer use:
Take into account that users may have problems filling out a questionnaire on a computer.
5.4 Application
5.4.1 Help for diagnosis:
Take into account that users put a lot of faith in health-related questionnaires.
Quote:
“I have been ill and it took years for doctors to find out what was wrong with me. If a questionnaire could have helped to speed up the process I would have wanted them to use it.”
5.5 Human-machine interface
5.5.1 Text and font
5.5.1.1 Simple language:
Use plain language and short sentences.
5.5.1.2 Read aloud text with speed adjustment:
The speed at which text is spoken should be adjustable. The text that is being read should change in color like karaoke lyrics to make it easier to read along with the spoken text.
5.5.1.3 Additional information in spoken text:
The spoken text should, in some cases, contain more text than is written on the screen. For instance when the answer option contains two buttons of different colors, the read out loud text should describe the color of the buttons and their functions, so illiterate users will also be able to fill out the form.
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