Page 75 - THE DUTCH TALKING TOUCH SCREEN QUESTIONNAIRE

5.3
“Do you know why people are getting ill? Because they get too little attention from other people! People don’t feel noticed anymore. This is getting worse by all the questionnaires and telephone menus that are being used nowadays. People just want to be able to speak to a real person!”
“How impersonal! Doctors just need to listen and watch carefully. Can’t we get health insurance companies to give us more time?”
Technological
Development of the Dutch Talking Touch Screen Questionnaire
judgment. Some quotes:
“People who have low self-esteem might be too modest about themselves in their answers. If you are very doubtful, which we all are, choosing the right answer is nerve wrecking.”
“When I have trouble filling out forms I always put the blame on myself. I want to be able to participate, like everybody else. It makes me very sad.”
5.2.2 Emotional problems:
Take into account that in a health setting users may feel emotional, which strengthens the stress of having to fill in questionnaires. Quote:
“When I am sick and feeling emotional it is even harder for me to read and write.”
5.2.3 Impersonal, but the only way to get things done:
Take into account that users may feel forced to fill out the form, because otherwise they are not able to get the products and services they need. They think of forms as impersonal which makes them feel being treated as a ‘number’. They feel that making people fill out questionnaires is a way for professionals to diminish their responsibility and the risk of being blamed if things go wrong. They prefer to talk to a person and to just ‘say what you mean’. Quotes:
5.3.1 Unfavorable consequences of errors:
Take into account that users may feel that depending on the results they get a label and are put into a category. When you put your name and signature on the paper you will never be able to get rid of that label even if that label does not fit you.
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