Page 356 - Crossing Cultural Boundaries - Cees den Teuling

proportion of content, inbound and outbound, and suitable for the inclusion of audio and video files. It is advised to enable the use of several visual formats of content layouts and to support at least two or three Internet browsers.
- Especially for organisation-wide KM systems, security mechanisms need to be in place with only access provided for authorised employees and to be in control of the outflow and distribution of already processed and stored content and raw data.
- To bring the system from a client/server level to an agent/computing orientation mode, and bring in the intelligence in the collaboration with the intelligence and filtering layer. No much groundwork is required since there are available tools in the market, to insert in the KM system without intensive programming. The intelligence and filtering layer is driven by significant intelligent agents. Be aware of the danger of vendor claims while using and implement components or software modules for this layer. Be sure to apply qualified criteria to reach an informed choice position.
- To include and adapt the extant transport layer for integration with the intelligence layer and the selected applications. If the backbone of the existing network is sufficient to handle remote access from national and international location through direct connections, able to handle rich bundles of traffic, inbound and outbound. Especially from travelling representatives of the organisation and employees working from distant locations.
- Don’t rely on the mainframe legacy. Develop and install the web-based interface accessibility by ignoring and removing incompatible platforms and inconsistent data formats.
- Integration and enhancement of the repository layer. Additional repositories are in need for the handling of newer and various content types, e.g. the storage of discussions in separate appropriate databases.
C8. Install and deploy the goal-oriented Knowledge Management methodology
- Start the actual deployment with thorough preparation and keep the following
deployment stage essential points in the consideration.
- Scrutinize and test the developed KM system with a pilot version that is a
representation of the applications installed with probably a tangible result and highly visible outcomes. The goal is to identify failures in the final stages, to isolate and to replace or repair the weak or not functioning spots.
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