Page 355 - Crossing Cultural Boundaries - Cees den Teuling

- Inter-operability at a high level is a key element in the communication and collaboration with existing and available protocols and software elements.
- Examine the options for any “build-or-buy” decision. Depending on the specific situation, there is no necessary better solution than the other for each option.
- An excellent opportunity is provided by the design and accessibility of the user
interface for ensuring acceptance and usability by the (groups of) end-users. Build in synchronisation will help to create the attitude and perception that the newly installed KM system is a real asset and an easy-to-use instrument to improve the results of the organisation’s operation making it not to be avoided or by-passed.
- In some situations, it is difficult and sometimes nearly impossible to explicate the tacit knowledge possessed by employees. Turn to scope the system, specifically to the knowledge categories with the potential for optimal outcomes and opportunities and include the options for network viewpoints.
- Design the KM system with a future-proof orientation. Flexibility is a key element, not to end up with an obsolete and not applicable system, after evolvement of the business environment and/or the technologies. A future-proof prepared KM system will remain in design and structure, while change in environment, actual situation and developments in IT technology will affect only the content.
B7. Develop the Knowledge Management System (KMS)
- Be aware of and understand the 7-layer KM system architecture. In this step seven of the proposed Consultants KT Inquiry Instruments Toolkit the actual construction of the KM system is described. The actual layers, their performance and the functionality of each of them are crucial to the overall acceptance of the KM system. A marginalized performance of the single layer will determinate the outcome of the entire system, while the reconstruction/ replacement of such a barrier in the software, can be a constraint to be fixed at high cost. Some layers are probably already available in the organisation. Other parts should be constructed from bottom up. A line up of the layers as to be described and discussed. The end-users (clients) of the KM system in place are connected through the Interface layer, as the top most layer of the system architecture. Creation of an independent platform builds leverage to the Internet and enabling universal authorship. The interface layer, providing the traffic of large
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