Page 77 - THE DUTCH TALKING TOUCH SCREEN QUESTIONNAIRE

Development of the Dutch Talking Touch Screen Questionnaire example about cultural aspects of the design. This study will provide valuable insight into the added value of the interactive questionnaire over a regular paper questionnaire for low (health) literate persons and possibly other groups. The guidelines can be applied to other questionnaires for the low literate user group, within and outside of the physiotherapy or even medical domain. Moreover, since similar problems are experienced by other groups in society, in particular people with cognitive limitations of various kinds, the guidelines may be applicable to these groups as well. A lot of research has already been carried out into various target groups and applications, which has resulted in lists of design recommendations and guidelines. For example, design principles for elderly people \[38\], for children \[39\] and design considerations for people with cognitive disabilities \[40, 41\] are available for use \[42\]. In order to investigate whether available guidelines are interchangeable, the proposed model of cognitive, social/psychological, cultural, technological and application-related problems of low literate persons (Fig. 1) should be extended to encompass specific problems of these other target groups. For example, specific cognitive problems of elderly people could origin from loss of memory, children may have attention problems and people with cognitive disabilities may have problems with multi-tasking. By presenting the guidelines as possible solutions to alleviate specific cognitive problems when using an ICT system, they can be applied to multiple user groups who experience these problems. The same approach applies to the model’s other problem categories. Further, guidelines may or may not apply to other types of applications, depending on the functionalities they offer. Aside from actual application-specific guidelines, care should be taken to formulate guidelines in a non-application-specific manner, to allow transferability to other applications. The current guidelines should already be made available to developers of interactive questionnaires, and will contribute to the advancement of (health) literacy, empowering citizens (low literate persons, but most probably also other groups) to fully participate in society. 75 3