Page 360 - Crossing Cultural Boundaries - Cees den Teuling

- Be aware of the soft elements in the organisation, taking into account that both the hard and soft elements should be measured equally, since only in combination a true picture of the organisation’s wellbeing is presented.
- Put more emphasis on metrics that are able to provide additional insight in upcoming problems and deliver early warning signals together with metrics which provide identification of opportunities in the future.
The bottom line, represented and elaborated in the Consultants KT Inquire
Instrument Toolkit, is the conviction that successful organisation put their knowledge to work and let it work intensively in a KM system and KT processes, well-organised and embedded in the organisation’s cultural DNA.
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