Page 346 - Crossing Cultural Boundaries - Cees den Teuling

Appendix VIII: Consultant’s Authoritative Toolkit for Knowledge Transfer Application (TKTA)
Derived and adapted from Tiwana (2000, 2002), Fink & Ploder (2009) and Jashapara (2011)
A1: Analyse the existing knowledge position and structure.
- Do you consider the organisation information and/or knowledge intensive?
- Would it be possible to actually use knowledge, competencies, best practices and skills in the organisations in a better way than they are used nowadays?
- What types of knowledge are critical for this organisation’s competitiveness?
- What are the top-three types of knowledge for the home organisation, to be able
to answer the previous question?
- What benefits do you think the organisation can gain if it improves the ways in
which it organises and reuses existing skills and experiences?
- Would you be able to claim and to express that the organisation is process or
function oriented?
- How would you characterise the internal structure of the organisation?
- Is authority in the organisation decentralised to the department- or team level?
- Can you declare that the majority of departments or teams in the organisation
have a substantial freedom to act and have a result-oriented responsibility for
their own, bottom line results?
- Are functional disciplines rather team-based than job-based in the organisation?
- In the organisation, is the composition of departments and teams directed by a
balanced mix of competencies for the processes and projects at hand?
- Is the organisation depending on the competences and knowledge, inclined in
the employees, the organised processes and the technology structure?
- For the organisation, how important are these employees, organised processes
and technological enablers?
- How do you describe the culture in the organisation: open, trustful, sharing,
competitive, hostile or disruptive?
- Does the organisation’s culture support internal competition?
- To create synergy and cohesion in the organisation, will it be possible to bring
together multiple employees and stakeholders in a single team and let them collaborate effectively?
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