Page 33 - Crossing Cultural Boundaries - Cees den Teuling

Experts” (NMCP-PUM) granted the access to their database of approximately 1500 SME’s in Russia, advised in 2010 and 2011 by seasoned (retired) entrepreneurs/managers from the Netherlands.
The questionnaires and interviews will address the sole proprietors, senior executives and line managers. The results (outcomes) of the questionnaires and interviews will be interpreted and measured from the perspective of KT processes, effective in establishing SVC.
1.6 Reading directive
The overall structure of the study is characterised by a division in three-fold. The first part is divided into three Chapters, i.e. (i) Introduction, (ii) Literature review and (iii) Research methodology, which contains more “lead-in” or preparatory information. The second part of the thesis is dedicated to the analysis of the main findings and consists out of two chapters: (iv) and (v), where the outcomes of the field research are analysed, questioned and evaluated. The third part of the thesis is final Chapter (vi) dedicated to the “lead-out” or “conclusive” materials and discusses the author’s contribution to the improvement of operational management issues in a form of a toolkit to be used by consultants and business trainers operating in a diverse cultural environment and presents the overall conclusions and recommendations for further research.
In the Chapter Two an extended study of the literature, concerning the subject of transfer of knowledge, reviewed from a variety of directions, is explored, analysed and commented, to present an evaluation of the actual situation in the field of KM and KT.
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