Page 214 - Crossing Cultural Boundaries - Cees den Teuling

Each single KT process should be evaluated and prioritised in cohesion with their effect on the organisation’s measurement of ROI, the refining and improvement of the KT processes for making it applicable for the upcoming projects.
To conclude, the structure and content of the “Toolkit” is based on the cumulative observation and experience gained from KT processes in SME’s and larger organisations in a variety of business sectors and supported by the outcomes of the field research in Russia, with participation of organisation’s owners, managers and executives.
The 4 Phases and the 10 Steps structure of the “Toolkit” is instrumental in establishing the connection between KT processes and the organisation’s strategic and business plans. Additionally, it can be helpful to design, develop and implement a sustainable system of KT geared to deliver the SVC, leading to actual positive results for organisations.
The 4 phases are comprised out of 10 Steps. Each step is characterised and highlighted in Figure 9.
Figure 9: The Toolkit’s structure in 4 phases and 10 steps (Tiwana, 2000, p. 101)
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