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Development of the Dutch Talking Touch Screen Questionnaire
Section 2. Finally, in Section 6, conclusions from the current work and suggestions for future work are provided.
2 Low literate persons and ICT use
Low literate persons lack sufficient reading, writing and calculation skills which are needed to function successfully in society. In addition, they lack the skills necessary to work with machines, understand instructions and use information and communication technology (ICT) [13]. Problems and (lack of) abilities of low literate persons as well as aspects of the product/service that should be designed to support the target group and alleviate the problems can be visualized in a model presented in Fig. 3.1 These problems can be alleviated in the design of an ICT product or service. The model forms the basis for formulating guidelines for designing ICT for this target group [14].
Figure 3.1 Problem areas of low literate persons relevant for ICT use (Cognitive, Social/Psychological, Cultural, Technological and Application), and their implications for ICT design (Human Machine Interface, Physical Appearance, Environment)
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