Page 45 - THE DUTCH TALKING TOUCH SCREEN QUESTIONNAIRE

an opinion on this topic. Twenty-three of them were not positive. If asked, they would complete the questionnaire purely as a favor to their therapist. A Dutch 62 year old highly educated, adequate health literate female management assistant:
“Well, I will complete this questionnaire if my therapist asks me to. I
am dependent on her.”
These respondents did not feel helped by completing the PSC and preferred to speak with their therapist. They stated that personal contact is more effective and enables them to give more accurate and detailed information in less time with less effort. They wanted ‘to feel seen’ by their physical therapist. A highly educated, adequate health literate 47 year old Turkish male team manager:
“It is very important that you get the feeling that the therapist has enough time and attention for you. Otherwise you don’t feel taken seriously. At the end of the day you just want to get rid of your pain; you just want the therapist to help you and to thoroughly analyze your situation. Maybe a therapist can analyze my situation on the basis of a questionnaire, but that is not what I expect a therapist to do. I want the physical therapist to look and feel and really give me his full attention.”
Twenty-one respondents were positive about the usefulness of the PSC in relation to their health care process. It made them feel more involved in their treatment and could help them and their therapist to prepare for the first consultation. A Dutch 49 year old moderately educated, adequate health literate male ICT specialist:
“Not everybody is equally aware of themselves, of what their specific problems are. When you are at the therapist all over sudden you have to think about what your problems are, what caused them exactly and where and when you feel it. I am not always properly prepared for that. This questionnaire helps you to think about it in advance. Maybe it sounds strange, but in general I just want to be happy and I don’t want to know that I have problems.”
A majority of the Turkish respondents added that use of the PSC would help in diminishing language barriers if it were translated into the Turkish language. A Turkish 24 year old low educated low health literate unemployed female:
“Because of my poor Dutch I can only describe my condition in very short sentences like ‘painful legs’ or ‘burning feeling’. But it is hard for me to explain myself further. Like what effect this has on my life, for instance. A Turkish version of the questionnaire would help me to
Perceived ease of use and usefulness
39
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