Page 132 - THE DUTCH TALKING TOUCH SCREEN QUESTIONNAIRE

Chapter 4
influence satisfaction about the ease of use of the questionnaire. Little experienced Francine (61yrs), for instance, was asked how she felt about the fact that the application did not always respond to her touch right away (see problem 8 in table 4.2.4). She encountered this problem thirteen times in total. She lightheartedly answered:
”Oh these are things that happen. I experience the same things with my own computer. My computer refuses to sometimes, so... I think I was just pushing too hard on the tablet sometimes, that’s all.”
When inexperienced Bill (72yrs), who used the stop button, was asked if he would have preferred a paper-based questionnaire he said:
“No. It took me some time to get used to it but it is easy to use actually.”
Expectations exceeded
Nine participants explicitly stated that operating the questionnaire was easier than they had expected beforehand. When inexperienced Ida (66yrs) was confronted with the questionnaire she agitatedly said:
“Never in a million years I believe I can do this. That I can tell you
right away.”
Noticeably reluctant and nervous she started to complete the questionnaire. When she finished she seemed surprised and relieved. She smiled and said:
“Okay? So this was the questionnaire? [...] Ooooh but this was doable! I thought I would have to look up things and operate it like my grandchildren do.”
And then she started laughing out loud and cheerfully asked if anyone would like to have some coffee.
Little experienced Christine (39yrs) was positively surprised too:
“It responds really well. Normally I am not that good with screens, but this is easy. It almost feels like a game! It really responds nicely. Nothing disappears when I touch it. It reacts very calmly but at the same time it is very fast. I really like that it contains photo’s instead of drawings. It is instantly clear: these are my activities and that is what they mean by ‘sitting down’. You see it right away. I also like the regular summaries. It keeps you on track and enables you to check whether or not you forgot something.”
Participants’ recommendations for improvement
The most mentioned recommendations for improvement of the usability of the DTTSQ by participants were: shorten the length of the
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