Page 257 - Design meets Business:An Ethnographic Study of the Changing Work and Occupations of Creatives

Appendix 245
b. What are successful and less successful project outcomes?
c. What do clients gain from working with Waag?
d. What do you (creative worker Waag) gain from projects?
Second phase: targeted at specific projects; distinguishing creative workers and clients as respondents
1. Own role in specific project
a. What is your position, task, and responsibility in this project?
b. Since when are you part of this project? How did this evolve over time?
2. Organization of specific project
a. What is the main aim of the project?
b. Why is Waag involved in this project?
c. Who initiated the project?
d. What is the general timeline/process of this project?
e. What are the clients (or other actors) involved in this project?
Why are they involved in project?
f. Is this a typical Waag project? Why yes/no?
3. Development of specific project
a. Can you draw a timeline and highlight key events?
b. What happened during these events? Please describe in detail.
c. What did you do during these events?
d. What were challenges in the project?
e. How did you all overcome these?
f. What would you do different next time?
4. Clients and projects
a. What were the expectations of clients in this project?
b. How did the collaboration with clients go in this project?
c. What were ups and downs? What were common compliments or com-
plaints of clients?
d. Was there a turning point in the collaboration with clients?
If so when and why?
5. Outcomes of project
a. What are (expected) outcomes in this project?
b. What have clients gained so far in this project?
c. What did Waag gained so far from this project?
d. Will there be a follow up project? Why yes/no?