Page 80 - THE DUTCH TALKING TOUCH SCREEN QUESTIONNAIRE

Chapter 3
5.7.2 Relaxed atmosphere:
Create a relaxed atmosphere where people are comfortable, where there is no pressure (in time or other persons present) to fill out the questionnaire, where they can fully concentrate, their privacy is guaranteed and create trust that information provided is treated with care.
5.7.3 Explain goal and content:
Provide an explanation of the goal and content of the questionnaire, and clear instructions on how to fill it out.
5.7.4 Discuss results with a health professional:
The questionnaire needs to be discussed afterwards to make sure no mistakes were made and both the patient and the health care professional interpret the questions and answers in the same way. This creates shared responsibility about the content and results of the health care process.
5.7.5 Correction possibility:
Provide the possibility to adjust answers, even after the questionnaire has been filled out and handed over to the professional.
6 Conclusions and further work
The goal of this paper was to present explorative design guidelines for developing interactive questionnaires for low literate persons, derived from the design of the Dutch Talking Touch Screen Questionnaire. It has proven possible to derive a decent number of guidelines and present them according to an existing, comprehensive model. Also, lessons learned were derived from including low literate persons in a user-centered design process. Apart from the multi-disciplinary development team, including the course teacher, the input of the low literate participants has proven to be indispensable for the design of the ultimate DTTSQ.
The latest version of the DTTSQ, including the suggested improvements presented in Section 4.3, will be tested in a Dutch physiotherapy practice by patients with low, medium and high education. Also, translations of the DTTSQ into other languages will be made and evaluated, starting with Turkish, taking into account cultural differences between Dutch and foreign patients. In addition, they will provide new guidelines, for
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