Page 60 - THE DUTCH TALKING TOUCH SCREEN QUESTIONNAIRE
P. 60

Chapter 3
factual information, questions, complaints or ideas) and translating these into the format of the questionnaire.
Problems with forms and questionnaires could be potentially alleviated by taking advantage of the possibilities of information and communication technology (ICT), for example by offering alternatives to text (e.g. audio, pictures, movies), self-explanatory scales and easily accessible background information on the questionnaire’s rationale. This requires comprehensive guidelines for designing interactive forms and questionnaires. Also, in order to make sure that resulting ICT solutions indeed fit the needs and possibilities of low literate persons, representatives of the target group should be closely involved in the design and evaluation process (user-centered design). This process may also result in an update of current guidelines.
The goal of this paper is to present explorative design guidelines for developing interactive questionnaires for low literate persons. The guidelines are derived from a user-centered design process of the Dutch Talking Touch Screen Questionnaire (DTTSQ). The DTTSQ is an interactive health assessment questionnaire used in a physical therapy setting. Standardized health assessment using questionnaires is important for self-reliance, since it improves patient-provider interaction by facilitating the patient’s input into the healthcare process [4, 5]. The DTTSQ was inspired by existing foreign talking touch screens [6-11]. These touch screens had already been developed for persons with low health literacy, meaning they have problems with seeking, understanding and using health information [12]. This group mainly exists of low literate persons. The user-centered design process has resulted in a working prototype of the DTTSQ, running on a touch pad. The resulting explorative user interface design guidelines can be applied to developing digital forms and questionnaires for low literate persons in other domains.
The paper first presents a model of the problems of low literate persons and ways to alleviate these problems in the design of technology in Section 2. Then, the specific problem area of filling in health assessment questionnaires in the context of health literacy is discussed in Section 3. Section 4 describes the user-centered design process of the DTTSQ. Explorative guidelines resulting from this process are presented in Section 5, according to the model aspects of
54





























































































   58   59   60   61   62